Стр.24-25 Модуль 1 ГДЗ Starlight Баранова 10 класс
Unit 1.10 Writing: Letters/Emails of complaint — Formal–Informal style
For sentences 1–20, decide if the language is F (formal) or I (informal). Give reasons. Compare answers with a partner.
1. I thought I’d drop you a line to …
2. I am writing to inquire about …
3. I would appreciate an early reply.
4. Why not pop up here to see us?
5. Do keep in touch.
6. Well, I think that’s all for now.
7. I am sorry to inform you that…
8. I am writing in connection with …
9. Please accept our sincere apologies …
10. I’ve been meaning to write to you for ages.
11. I am currently working at…
12. I feel I must protest about…
13. Why don’t you come to dinner …
14. I’d love to see you again.
15. Thanks for the invitation.
16. Please indicate whether you will be able …
17. Your presence is required at…
18. I look forward to …
19. I’m looking forward to …
20. Drop by for coffee sometime …Read the rubric and answer the questions.
You recently attended a concert but you were extremely disappointed because the ticket agency overcharged you. Also, although the programme advertised a 2-hour concert including a supporting act, it lasted only 40 minutes and there was no supporting act. Write a letter to the organisers. In your letter state when/where the concert took place, explain the problem, and ask for a refund.
1. Who is going to read your letter? Do you know them?
2. What should you include?
3. What style should you use?
4. Would you use a mild or a strong tone? Why?Read the letter below and number the paragraphs in the right order. What is the topic of each paragraph? Is it a mild or a strong complaint? Justify your answer.
Dear Sir/Madam,
A Firstly, I feel I was overcharged for the tickets. I purchased two tickets from your ticket agency at the full price of £20 each a month before the concert. I was therefore shocked to discover that the same tickets were being sold for £10 each at the door on the day of the concert.
B I am writing with regard to the Wild Horses concert at Torford Town Hall which I attended on 13th March.
C You will understand that I am very disappointed with this state of affairs and I feel that you should, at the very least, refund the sum of £40 I paid for the tickets. I look forward to receiving your prompt reply concerning this matter.
D Furthermore, the published programme was misleading. It advertised a 2-hour concert including a supporting act. As it turned out, there was no supporting act and the band only played for forty minutes.
Yours faithfully,
Helen HuntRead the extracts. Which are beginnings/endings? What tone has the writer used in each — mild or strong?
1. I must insist on a full refund immediately or I shall be forced to take the matter further.
2. I am writing about the ZXF camera I recently purchased from your company. I am afraid the enclosed product does not work.
3. I would appreciate it if the credit card could be replaced as soon as possible.
4. I wish to inform you that I was deeply offended by the rudeness of one of your shop assistants.We use clauses of concession to justify our complaints. Read the example, then join the sentences using the words in brackets.
1. I called your store several times. I have not had a reply. (although)
2. I only bought the kettle last week. It has stopped working. (even though)
3. Your engineer called for the third time in the past two weeks. I am still without a working machine. (in spite of)
4. The advert said batteries were included. When I opened the box, they were not inside. (but)
5. I paid for a 64 GB memory card. The one in the box was only a 32 GB one. (despite)Read the letter and complete each of the gaps with one of the phrases below. How does the writer sound?
I want to tell / I am writing to; about / with regard to; forgive us / accept my sincere apologies; any inconvenience / the trouble; a full refund / your money; I’d just like to say / May I take this opportunity to; buying tickets from us again / remaining a loyal customer
Dear Mrs Hunt,
1) __________ 2) __________ your complaint about your recent experience at the Wild Horses concert. Please 3) __________ for 4) __________ we have caused you. Of course, 5) __________ has already been dispatched to you. 6) __________ thank you for your custom and express my hope that this unfortunate situation has not deterred you from 7) __________.
Yours sincerely,
Tina SmithYou recently bought a DVD player online. Its disc tray keeps getting stuck. Send an email to the company. In your email (120–150 words) you should:
state when you bought it
explain what the problem is
ask for a replacement
1 — I (informal) — разговорное начало письма.
2 — F (formal) — официальное выражение I am writing to inquire about.
3 — F — вежливая официальная просьба.
4 — I — разговорная фраза pop up here.
5 — I — дружеское, неофициальное выражение.
6 — I — разговорное завершение письма.
7 — F — официальное сообщение.
8 — F — формальная конструкция in connection with.
9 — F — вежливые официальные извинения.
10 — I — разговорное начало.
11 — F — официальное сообщение о текущей работе.
12 — F — формальное выражение недовольства.
13 — I — разговорное приглашение.
14 — I — дружеское выражение.
15 — I — неформальная благодарность.
16 — F — официальная просьба.
17 — F — формальное выражение необходимости присутствия.
18 — F — официальное завершение письма.
19 — I — разговорный вариант.
20 — I — неформальное приглашение.
2
- The organisers will read the letter. No, I don’t know them personally.
- I should include when and where the concert took place, what the problem was, and a request for a refund.
- Formal style.
- A strong tone, because the complaint is serious: the tickets were overpriced and the concert was much shorter than advertised.
3
Правильный порядок: B, A, D, C.
Paragraph B — opening: the concert details.
Paragraph A — first complaint: overcharged tickets.
Paragraph D — second complaint: misleading programme and short concert.
Paragraph C — closing: disappointment and request for a refund.
Tone: strong complaint, because the writer is clearly dissatisfied and asks for a refund.
4
1 — Ending, strong tone.
2 — Beginning, mild tone.
3 — Ending, mild tone.
4 — Beginning, strong tone.
5
2. Although I only bought the kettle last week, it has stopped working.
3. In spite of your engineer calling for the third time in the past two weeks, I am still without a working machine.
4. The advert said batteries were included, but when I opened the box, they were not inside.
5. Despite paying for a 64 GB memory card, the one in the box was only a 32 GB one.
6
1) I am writing to
2) with regard to
3) accept my sincere apologies
4) any inconvenience
5) a full refund
6) May I take this opportunity to
7) remaining a loyal customer
The writer sounds: polite, formal and apologetic.
7
Dear Sir/Madam,
I am writing to complain about the DVD player I bought from your website two weeks ago. Unfortunately, the disc tray keeps getting stuck, so I am unable to use the player properly.
I have tried opening and closing the tray several times, but the problem continues. As the product is faulty, I would like you to send me a replacement as soon as possible.
I look forward to your prompt reply.
Yours faithfully,
Helen Brown
