Упр.1 Юнит 2.11 ГДЗ Starlight Баранова 11 класс

Read the extracts. Which are beginnings (B); endings (E)? What tone has the writer used in each?

1. I hope you will replace the item in question or compensate me in some way for the problems I have experienced. Thanking you in advance for your cooperation.
2. I am writing to draw your attention to the quality of service in your hotel where I was not only disappointed by the staff’s attitude, but also by the standard of accommodation offered.
3. I want to express my extreme dissatisfaction with your company. I ordered a DVD from you six months ago and despite numerous conversations with unhelpful staff, I have still not received my DVD.
4. There is no way that I will be using your appalling services again and I demand that you return all of my money immediately or I shall be forced to take legal action.