Упр.5 Модуль 1b ГДЗ Spotlight 11 класс

Use the ideas below/your own ideas and the language in the box to act out exchanges.

• drop litter in garden
• dog barks a lot/digs up plants
• children make too much noise/damage property
• have loud arguments at night

Making a complaint

• I’m afraid I have a complaint…
• I’m really unhappy/annoyed/upset/angry etc. about…
• Do you think you could do something about…?
• I wonder if you could stop (+ verb + -ing)…?
• Would you mind stopping…?

Apologising

• Oh, sorry! I didn’t mean to upset you! I had no idea!
• I’m really/so/extremely sorry. Please accept my apologies.
• I see/understand why you’re upset. It won’t happen again.
• Oh, I do apologise. I/We’ll try to do something about it.