Стр.38 Модуль 2 ГДЗ Starlight Баранова 8 класс

a) Match the problems with the products. Listen and check. Listen again and say.

1. The heel is broken.
2. The strap is torn.
3. A button is missing.
4. The lens is scratched.
5. The lid is cracked.
6. There’s a chip in it.
7. There’s a hole in the sleeve.
8. The earphones are damaged.

b) Have you ever bought any products that were faulty? What was the problem? What did you do? Use the phrases below to tell your partner.

• take it back to the shop
• get it repaired
• get a refund
• exchange it for another one

a) Listen to five people who have ordered goods online/by post and match the statements (1–6) to the speakers (A–E). There is one extra statement.

1. The speaker talks about a damaged item.
2. The speaker claims there was something missing.
3. The speaker says that they have changed their mind.
4. The speaker says the goods haven’t arrived.
5. The speaker worries there is a payment problem.
6. The speaker explains the wrong item was sent to them.

b) Listen again. What did each person ask for?

Use the language in the box and the products and problems in Ex. 1 to act out exchanges, as in the example.

Making complaints

• I have a problem with this… .
• It’s/The …
• There’s something wrong with this.
• I bought this/these … and … .

Requesting action

• Could I exchange it/them, please?
• Could you give me a replacement, please?
• Is it possible to get a refund? / I’d like to have my money back, please.
• Can you take a look at it, please?

Responding to complaints

• No problem.
• Could I see your receipt, please?
• Of course.
• Have you got the receipt?