Стр.38 Модуль 2 ГДЗ Starlight Баранова 8 класс

Задача

Приведем выдержку из задания из учебника Баранова, Дули, Копылова 8 класс, Просвещение: 2g Skills
Vocabulary
Faulty products
1 a) Match the problems with the products. Listen and check. Listen again and say.
1 The heel is broken.
2 The strap is torn.
3 A button is missing.
4 The lens is scratched.
5 The lid is cracked.
6 There’s a chip in it.
7 There’s a hole in the sleeve.
8 The earphones are damaged.
b) Have you ever bought any products that were faulty? What was the problem? What did you do? Use the phrases below to tell your partner.
take it back to the shop
get it repaired
get a refund
exchange it for another one
I once bought a dress and there was a hole in it. I took it back to the shop and exchanged it for another one.
Listening
2 а) Listen to five people who have ordered goods online/by post and match the statements (1-6) to the speakers (A-E), There is one extra statement.
1 The speaker talks about a damaged item.
2 The speaker claims there was something missing.
3 The speaker says that they have changed their mind.
4 The speaker says the goods haven’t arrived.
5 The speaker worries there is a payment problem.
6 The speaker explains the wrong item was sent to them.
Текст аудирования:
Speaker 1
Yes, good morning, I’m calling to say I still haven’t received the books I ordered from your website over three weeks ago. I called this number last week, and a colleague of yours told me they would arrive by Monday. Well, it’s Wednesday now, and there’s still no sign of them. Please can you check if my order has been sent?
Speaker 2
Hi, I ordered a dress from your website which arrived a few days ago. I’ve tried it on, though, and I don’t think I like it after all. It isn’t damaged or anything, it just doesn’t suit me. Is it possible to send it back and get a refund, please?
Speaker 3
Good afternoon. I ordered a teapot from your shopping site three weeks ago and you sent me a totally different model from the one I ordered. I sent it back to you, but now you’ve sent me the wrong one again! I know that mistakes happen, but I can’t believe this has happened twice. I really do feel I deserve an apology for this.
Speaker 4
Yes, hello, I’m very concerned. I recently bought a pair of jeans from your online catalogue and paid by credit card. Now I’ve just received my credit card bill and I can see that you’ve charged me twice for the jeans. I definitely only ordered one pair. Could you look into the matter and send me a refund, please?
Speaker 5
Good morning. I’m calling to complain about the sofa bed that’s just been delivered from your company. Unfortunately, it’s damaged. The material is all torn on the back so I’ll need to return it. I’m very disappointed.
It’s a gift for my son’s birthday, so is it possible for you to send a replacement by express delivery?
b) Listen again. What did each person ask for?
Speaking
Making complaints & requesting action
3 Use the language in the box and the products & problems in Ex. 1 to act out exchanges, as in the example.
Making complaints
I have a problem with this… . It’s/The …
There’s something wrong with this. ..
I bought this/these … and … .
Requesting action
Could I exchange t/them, please?
Could you give me a replacement, please?
Is it possible to get a refund?/ I’d like to have my money back, please.
Can you take a look at it, please?
Responding to complaints
No problem.
Could I see your receipt, please?
Of course. Have you got the receipt?
A: I bought this coffee mug and there’s a chip in it. Could you give me a replacement, please?
B: No problem. Have you got your receipt, please?
*Цитирирование части задания со ссылкой на учебник производится исключительно в учебных целях для лучшего понимания разбора решения задания.