Стр.53 Модуль 3 ГДЗ Starlight Баранова 8 класс
- Listen and say.
How can I help you?
I’d like to make a donation.
Would you like to make a single donation or a regular monthly donation?
That’s wonderful!
Could I get your full name and address, please?
Could you give me your credit or debit card number, please?
And what’s the expiry date?
Thank you so much for your donation.
You’re very welcome.
The sentences above are from a dialogue between a representative working for a charity and a caller. Which sentences do the rep/caller say? Listen, read, and check.
Greenpeace
We are passionate about protecting the Earth!
Just ?5 a month could help us take action against plantation owners who are destroying the rainforest!
Donate by post, online, or call 0800-722-6995
Find sentences in the dialogue which mean:
What can I do for you?
I want to give some money.
Great!
When does the card expire?
- Intonation: polite requests
Listen and repeat. Pay attention to the intonation.
How can I help you?
May I speak to Mr Brown, please?
Would you like to leave a message?
I’d like to make a donation, please.
Could you give me your name and address?
Could you ask Mrs Smith to call me back, please?
- Speaking
You’ve read the leaflet above and you want to make a donation. Act out your dialogue. Follow the plan.
A
Greet
Ask how you can help.
Ask what kind of donation B wants to make.
Respond & ask for B’s name & address.
Ask for B’s phone number.
Ask for B’s payment details.
Thank B.
B
Say why you’re calling.
Reply.
Give your name/address.
Give your phone number.
Give details.
Respond.
3.
- What can I do for you? — How can I help you?
- I want to give some money. — I’d like to make a donation.
- Great! — That’s wonderful!
- When does the card expire? — And what’s the expiry date?
5. Sample dialogue:
A: Hello. How can I help you?
B: Hi. I’d like to make a donation, please.
A: Would you like to make a single donation or a regular monthly donation?
B: A regular monthly donation, please.
A: That’s wonderful! Could I get your full name and address, please?
B: Sure. My name is John Stafford. My address is 20 Dell Court, Charing Cross, London.
A: Could you give me your phone number, please?
B: Yes, it’s 020-7730-1024.
A: Could you give me your credit or debit card number, please?
B: Certainly. It’s 7654 3234 9456 3225.
A: And what’s the expiry date?
B: It’s June next year.
A: Thank you so much for your donation.
B: You’re very welcome.
