Стр.WB2 Writing Bank ГДЗ Starlight Баранова 8 класс

You recently ordered an item online from www.gifts4all.com but you were very disappointed with it. Write an email of complaint explaining why you are dissatisfied and what you would like the company to do (120–180 words).

Practice 1. Read the email and replace the informal expressions in bold with the formal ones below.

Dear Sir/Madam,

1. I want to complain about an X360 camera which I ordered through your website on 25th November. Unfortunately, I have experienced lots of problems.

2. To start with, I ordered the camera in blue but the one I received was black. Secondly, although your website said batteries were included, there were no batteries in the camera. Also, I did not receive the free case that was supposed to come with the camera.

3. I am very disappointed. You have to replace the camera for the correct colour and include the case and batteries right away. In addition, I want you to say sorry for the trouble you’ve caused. I am sending the item back to you together with my invoice. You have to pay me back for the cost of the stamps.

4. Write back soon.

Yours faithfully,
Sasha Cohen

1. despite the fact that your advertisement stated
2. I look forward to a prompt reply.
3. I would like you to
4. I expect the postage to be refunded.
5. as soon as possible
6. a number of problems with the order.
7. I am writing to complain about
8. I would appreciate an apology for the inconvenience.